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file exception with tour upload

Topic created · 4 Posts · 12 Views
  • Trying out my new Pilot era with v5.18.3, I could not upload anymore to pilot tour. I did two succes full uploads before with 5.17.2

    My new production was 21 shots totaling 280.2 MB. After that I made a 2 shot tour. Upload gives the same problem. Uploading tot drive or dropbox just works

  • @wimvanleenen Dear, thank you for the update. Can you now also try to upload the 21 shots?
    I don't receive any news so far on the limitation of the shots in a tour. Let me know the result after uploading. since the beta version of the indoor PilotTour is free to use, the server is a little slow, it might take some more time to process it after you upload it.
    Any issue you can also email support@labpano.com

  • @123 THX Eileen, After some time I could upload the 2 shot tour. I assumed that maybe 21 shots was too much for a tour (or does it just take a lot of time?) Anyhow I threw it away. I found out that I can do with much less shots.
    Might be convenient to know if there are advised limits to the maximum number of shots in a tour, or if and when stiching time become days..?

  • Hello, can you provide us the s/n number of the camera, you can have it in settings-about.
    Also, please share us the problem PilotTour files to google drive, then we will download to further check it.

    You can share us the link to download to support@labpano.com
    You can share it here directly on forum

    Thank you.