Internet issues

[adrienelliott]

adrienelliott Oct 11, 2021, 1:10 PM last edited by

I had not used my 360 for a few months and now I can't get the internet to connect.

I keep getting ERR_INTERNET_DISCONNECTED

I have searched all over the camera looking for something I may have triggered, I reset it, I have tried wifi in 5 different places and still can't get it to work

any suggestions??

[adrienelliott]

adrienelliott Oct 21, 2021, 12:26 PM last edited by @123

@123 I am not quite sure how I resolved my issues but I have. I reset the camera, reset my log to tour.labpano and somehow was then able to get on line. I am not a techie, it was all very frustrating but when I get it to work it does a great job. I have apartment buildings and use the camera to video units for lease.

[adrienelliott]

adrienelliott Oct 21, 2021, 12:23 PM last edited by @piloteracali2

@piloteracali2 thank you for the information. I was finally able to work out my issues!

[piloteracali2]

piloteracali2 Oct 20, 2021, 3:10 PM last edited by @adrienelliott

@adrienelliott Hi, here Paulo from Cali, colombia, We are using a USB-C type multi adapter with RJ45 Lan port. Sometimes using this port is bettrer to connect to the lan or internet.
Hope it works for you.

[heather123]

heather123 Oct 19, 2021, 3:18 PM last edited by

I downloaded the new update to the camera that allows you to upload video to Google Street View. I am connected to wifi, but I keep getting this message everytime I try to upload video. Please help!

[123]

Miss Eileen Oct 19, 2021, 8:05 AM last edited by @adrienelliott

@adrienelliott Hello Adrien, I read your email on Support, but only one email and because of the timezone different, we cannot reply it in time. do you mean the PilotID failed ?

[adrienelliott]

adrienelliott Oct 18, 2021, 12:36 PM last edited by @123

Hello Miss Eileen, thank you for responding! Right now I can't get into my account and it won't let me reset my password because I can't remember my old password.

I will reach out to support, but I have done that 3 times with no response.

[123]

Miss Eileen Oct 13, 2021, 3:30 AM last edited by

Hello Adrien, May I have the detail for it, do you mean you cannot connect it through the wifi or something else?
Can I have a video on the issue which you encountered?
Please record a video on the issue and upload it to google drive and share the link to us to download and then I can understand the detaill problems.

May I also have the s/n number of the camera,, you can have it on Settings-about
Also, have you upscale the camera to the latest version including the Pilot Go App

You can also contact support@labpano.com

Sincerely apologize for the inconvenience caused

I look forward to hearing from you soon

Best regards