I had not used my 360 for a few months and now I can't get the internet to connect.
I keep getting ERR_INTERNET_DISCONNECTED
I have searched all over the camera looking for something I may have triggered, I reset it, I have tried wifi in 5 different places and still can't get it to work
@adrienelliott Hi, here Paulo from Cali, colombia, We are using a USB-C type multi adapter with RJ45 Lan port. Sometimes using this port is bettrer to connect to the lan or internet.
Hope it works for you.
I downloaded the new update to the camera that allows you to upload video to Google Street View. I am connected to wifi, but I keep getting this message everytime I try to upload video. Please help!
@adrienelliott Hello Adrien, I read your email on Support, but only one email and because of the timezone different, we cannot reply it in time. do you mean the PilotID failed ?
Hello Miss Eileen, thank you for responding! Right now I can't get into my account and it won't let me reset my password because I can't remember my old password.
I will reach out to support, but I have done that 3 times with no response.
Hello Adrien, May I have the detail for it, do you mean you cannot connect it through the wifi or something else?
Can I have a video on the issue which you encountered?
Please record a video on the issue and upload it to google drive and share the link to us to download and then I can understand the detaill problems.
May I also have the s/n number of the camera,, you can have it on Settings-about
Also, have you upscale the camera to the latest version including the Pilot Go App
You can also contact email@example.com
Sincerely apologize for the inconvenience caused
I look forward to hearing from you soon